We offer free shipping within the EU + Norway and ship out within 24 hours on business days.
Do you offer free returns?
We offer free returns to the following countries: Austria, Belgium, Denmark and Germany. (A return slip will be supplied together with your order).
We are currently unable to offer free returns for customers outside of these markets. The receiver will then have to bear the direct cost of returning the goods.
How to return?
Please send back the item(s) + the return formular (supplied with the order) to our warehouse who will make a refund as soon as the goods are returned and inspected. A returned item must be in the same state as when received.
Blue de Gênes, DSV Prime Cargo A/S
Att: returns department
Terminal 1 - Profilvej 4
We recommend that you save the post office receipt as proof of your delivery of the package to the post office/carrier.
When will you refund my return order?
We process return orders as they come in. These need to be unpacked, inspected and put back on stock. You should receive the money 3-5 business days after we receive it – you will receive an automated email once it has been processed.
Can I exchange for a different size?
Since we have an external warehouse, we are not able to make a direct swap. Please send back the item for a refund and order the correct size in a new order.
For how long can I return my order?
You can return an item within 90 days of the purchase date.
I do not live in the EU – what kind of fees can I expect?
Depending on residence country, you might be subject to extra shipping, handling and import fees. Please check with your local authorities, as it may depend on many different factors.