Shipping & Returns

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SHIPPING

Shipping Costs

We offer free shipping within the EU + Norway on all orders over 100 euro and ship out within 24 hours on business days.

Worldwide Shipping = 29 euro

Tracking

All EU orders are shipped with track & trace. You will receive an email with your tracking number as soon as the package is handed over to our shipping carrier.

Import Duties

If you are ordering from outside the EU, import duties may apply. This means that you might have to pay import duties upon arrival. Please check with your local authorities, as it may depend on many different factors.

Deliveres to Norway: 
All Norwegian orders include local taxes and duties paid, so there are no additional costs for you.

RETURNS

Return Policy

We offer a 60-day return policy that applies from the day you receive your items.

The returned items must be in the same condition as you received them including polybag, hangtags and labels. Items in unsuitable or used condition will be rejected and returned to you.

Exchanging For A Different Size

We are not able to make a direct exchange. Please send back the item for a refund and place a new order for the correct size.

Refunds

We process return orders as they come in. These need to be unpacked, inspected and put back on stock. This process can take up to 7 days – you will receive an automated email once the refund has been processed.

How To Return

Return costs are at your own expence. We do however offer easy returns through our return portal where you can book a return label and have it send by email.

The return portal is available for the following countries. Click the country below that you are returning your order from:

Austria (5eur)
Belgium (5eur)
Denmark (39 dkk)
Germany (5 eur)
Sweden (79 svk)

Didn’t find your country on the list?

Please send back the item(s) + the return formular (supplied with the order) to our warehouse who will make a refund as soon as the goods are returned and inspected.

A returned item must be in the same state as when received.

Return address:
System Transport A/S
C/O Blue de Gênes
Sysselvej 67 / Gate 12-16
7120 Vejle
Denmark

*We recommend that you save the post office receipt and tracking number as proof of your delivery to the post office/carrier.
**Please note that all returns must be sent directly to our address. We do not pick up return shipments in parcel shops or at the post office.

Accessibility Statement

Updated: July 2025.

General
Blue de Gênes strives to ensure that its services are accessible to people with disabilities. Blue de Gênes has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on Blue-de-genes.com
Blue-de-genes.com makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Blue-de-genes.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu
The Blue-de-genes.com accessibility menu can be enabled either by hitting the tab key when the page first loads or by clicking the accessibility menu icon that appears on the right side of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer
Blue de Gênes continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan Blue-de-genes.com with UserWay's Accessibility Scanner to identify and fix every possible accessibility barrier on our site.

Despite our efforts to make all pages and content on Blue-de-genes.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You
If you are experiencing difficulty with any content on Blue-de-genes.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us
If you wish to report an accessibility issue, have any questions or need assistance, please contact Blue de Gênes Customer Support as follows:

Email: info@blue-de-genes.com
Phone: +4575536666

Team Blue de Gênes

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